How do I register for an account?
With the Nexus Veterinary CE platform, it is easier than ever to create an account and register for courses!

On desktop, navigate to the top-right portion of the webpage. On mobile, scroll to the top of the page and select the menu. Located within the login section, select Create Account and follow the prompts to complete your profile. Once you have entered all relevant information, click Create Account at the bottom of the page to finalize your Nexus Veterinary CE account.

How do I change my password?
Users are able to reset their password through the Login page. Under the email and password is a link titled, "Forgot your password?" Select that link and follow the on-page prompts to update or change your password.

What is included in my registration?
When participating in a Nexus Veterinary CE course, you can expect the following amenities to be included with your registration: complimentary lunch, instructor course notes, sponsor resources, and all general and specialty instrumentation used in the course. 

Some hands-on courses are eligible for registered veterinarians to bring a team member to assist with the laboratory sessions. Refer to individual course pages to determine if this is included with your registration. If the course does not list this information and you would like to add a secondary seat for a team member, please contact stacy@nexus.vet to request additional information and support.

For information regarding hotel booking and ground transportation, please refer to the course location to see what discounts are available to course participants. 

Are hotel discounts available?
Our team has worked with local hotels to negotiate discounted prices for room bookings. If this information is not included in the course materials with your registration, contact ce@nexus.vet to take advantage of this savings.

If you are attending one of our programs in Park City, contact Annisa Elkins for your special rate booking with Marriott AC Hotel - Park City. The hotel is located at 6609 North Landmark Drive, Park City, Utah 84098. Annisa can be reached by phone at +1(435)-800-2750 or by email at aelkins@peachtreegroup.com.

Do you offer any discounts or promotions for courses?
Nexus Veterinary CE now offers bundle pricing, promo codes and seasonal discounts for related course products to help participants make the most of their CE experience and budget. 

Course Bundles: If two courses are held sequentially, you may have the option to register for both courses and receive discounted pricing. Eligible programs include, but are not limited to, our fracture repair course series, TPLO, CBLO, arthrodesis programs.

Promo Codes: Sign-up for our email marketing communications and receive exclusive discounts for course registrations! These codes expire after a set date and must be applied prior to expiration to take advantage of the price savings.

Seasonal Discounts: Plan ahead and save! Many of our courses offer "Early-Bird" pricing. Courses are typically announced 3-6 months prior to the event date. Keep an eye out for when new courses are released and register early to take advantage of these deals.

Nexus reserves the right to add or modify additional promotions and discounts for course products.

Can I bring a technician with me to the course?
Most hands-on courses are eligible for technicians to attend at low or no cost to the veterinarian. We encourage all veterinarians to build their teams to support them in performing procedures that can be implemented in veterinary practices after successful completion of the course.

Some courses have complimentary registration for one technician when registering a veterinarian. For courses with complimentary registration, contact ce@nexus.vet to receive a promo code for your technician to register at no cost.

If this is not indicated within the product description, please reach out to ce@nexus.vet to see if your course is eligible for a second member to join. Registration for secondary members may be subject to additional cost. To see this pricing, request a technician create an account and view the course product. Technicians may only attend if they are accompanied by a veterinarian from the same practice.

Do you offer group rates for courses?
If you are planning to register more than 1 veterinarian from your organization, contact ce@nexus.vet to see if a discount is available for you and your team. Our learning management system is built to support individual users and may require each member to create a profile and apply a custom promotional code that is unique to your organization.

What if the course I want to take is not available?
Our calendar is consistently updated with new upcoming courses. If the course you would like to attend does not appear in our course catalog or calendar, reach out to ce@nexus.vet to inquire about the next expected available course date.

If you are interested in a course that is not currently offered, our team is open to providing programs that are in-demand from veterinary professionals. If enough interest is shown, Nexus may add it to our course listings!

How do I receive my Course Certificate? 
Upon completion of all course components, participants can download a copy of their certificate directly from the course online. In the components section, this option will become automatically available. If there are any errors or changes in required certificate formats, please reach out to stacy@nexus.vet for further assistance.

How do I reschedule? If you must reschedule for any reason, please contact stacy@nexus.vet to inquire about rescheduling your registration to a different date or course. If the course and location are the same as the original course, then there should be no additional charges incurred when enrolling. If the new course is a higher price, product credit will be applied to the new course to match the value spent on the original course.

Who qualifies for an order refund? If the course is cancelled by Nexus Veterinary CE, participants are entitled to full reimbursement of the registration price.  If a registrant must cancel or reschedule for any reason, product credit will be provided equal to the original value paid during registration. 

Can I exchange my registration for a different course? If you must reschedule for any reason, please contact stacy@nexus.vet to inquire about rescheduling your registration to a different date or course. If the course and location are the same as the original course, then there should be no additional charges incurred when enrolling. If the new course is a higher price, product credit will be applied to the new course to match the value spent on the original course.

How long does it take to process a refund? Refunds are processed through a payment processor that communicates directly with the issuer of your electronic payment in order to process orders securely and efficiently.  Once a refund is initiated by Nexus, the time period for processing is dependent on the card issuer or bank used for the transaction. Credit card refunds typically take longer to process than e-checks and ACH transfers.

Can I split my payment between multiple methods?
If you require multiple payment methods to complete your transaction, please contact ce@nexus.vet to complete your order. We are able to create multiple invoices to process the payment and will register you for the course once the registration fee is finalized.

Can I change my payment method after placing an order?
In order to change your payment method after registering for the course, you must reach out to stacy@nexus.vet to cancel your original registration. You will need to re-enroll in the course and will be sent an invoice directly from our payment processor to complete your transaction.

Can I save my payment information for future purposes? 
For the safety and security of all of our customers, we do not store payment information once order transactions are completed.

What should I do if my payment method is not working?
Please contact chris@bealesbest.com for any transaction/payment method issues that may occur during the checkout process. We most frequently encounter this with payments made from Canada. If you are registering with this type of payment method and have any errors, please do not hesitate to reach out for manual order processing and course registration.

Where are you located?
Our Main Campus is located in Park City, Utah, within a multispecialty veterinary hospital at 5373 UT-224, Park City, UT 84098

What are your business hours?
Our standard office hours are from 8am to 5pm Mountain Standard Time. Most courses occur over the weekend and limited admin will be available during those times. We are closed for nationally-recognized federal holidays.